If you are running the most up to date version of iTunes 12.9.4, you can backup your files to iTunes. However, when you back up your iPhone, iPad or iPod touch you do not back up your files automatically. You will need to use iTunes File Sharing to download and upload files to your computer.

  1. Connect the iPad or iPhone to your computer with your USB cord.
  2. iTunes should start up. Go into iTunes and then click on the iPad or iPhone in the upper left corner. It should be in the top bar containing the back arrow, library, For You, Browse, Radio, Store.
  3. This should bring you to your device screen, on the left side you should see your device as well as settings right below it. Click on File Sharing, then click on Docs To Go in the apps section.
  4. You should now be able to see the files saved to your phone in Docs To Go. At this point, you can now add and save files to and from your phone and computer using file sharing by clicking on Add File and Save at the bottom of the Documents section. If you would like more instructions on how to do this see below.

Two ways to add files to Docs to Go from your computer using File Sharing

  • Drag the file into the File sharing screen from your desktop or file explorer
  • Click on Save, this will bring up your file explorer. Select a file to add it to your phone.

Two ways to add files from Docs To Go to your Computer using File Sharing

  • Drag files from File sharing to your desktop, folder or file explorer
  • Click Add File… at the bottom of the DocsToGo Documents section, this should bring up your file explorer where you can select a folder or document to add to Docs To Go

You do not need to sync to add the file to your phone. When you add the file it should appear in your app.

Click here to go to the Apple Support page to read more about File Sharing