Can’t delete desktop from Docs To Go on Android device

Sometimes when you go to delete a desktop computer from being paired to an Android device, the desktop can’t be deleted and shows up as gray text in Docs To Go.

This is actually common when you use  “Smartswitch” or some other similar tool to move into a new phone.  Even if you didn’t, you can follow these instructions to fix this issue.

The best way to handle this is to delete the following files from the phone and then re-set up sync. You can either connect your phone to a desktop device with a USB cable or you can use a File Manager app to do this (Astro File manager work but you might need to turn on “show hidden files).  If you have an internal and external card in your phone, you’ll see two drives mounted on your computer – probably “Phone” and “Card”.  You want to navigate each of those locations individually and look for (and delete) the following files –

Phone/android/dtgsync/dinfo.doc

Phone/DataVizSync/dtaccounts.doc

— and/or –

Card/android/dtgsync/dinfo.doc

Card/DataVizSync/dtaccounts.doc

Once all those files are deleted from both the internal (phone) and external (card) storages if applicable, the pairing should be 100% gone, and you should be able to pair from scratch and sync.