To unpair and “re-pair” the Desktop and the iOS device, follow these steps:

  1. Open Documents To Go Desktop on the computer. 
  2. Go to the Options menu (Windows) and select “Remove Device” (click Yes). 
  3. Once the device is removed, close Documents To Go Desktop. 
  4. Open Documents To Go on the Android device. 
  5. Go to Settings/Manage Desktops then select your computer name under “Desktops.”
  6. Tap the “Delete This Desktop” button.
  7. Once the desktop is removed, close Documents To Go on the device.
  8. Reopen Documents To Go on both your computer and your device.
  9. In Documents To Go Desktop on the computer, go to the Options menu (Windows)and select “Add Device” (or it may automatically run the Add Device Wizard).
  10. Follow the steps in the Add Device Wizard to complete the pairing, then try to synchronize (make sure you are in the Desktop tab on your device).