Please verify/try the following:

  • Documents To Go is open on your device. The application must be running for your device to be found.
  • Your iOS device is connected to the same WiFi network as your computer (Docs To Go cannot connect to a device via USB)
  • Try to remove the pairing from Documents To Go on both the computer and the device, and then re-pair them. Note: If you have files saved in the My DocsToGo folder on your desktop or in the Desktop folder on your device, be sure to save them elsewhere before removing the pairing or you will lose them.
     To “re-pair” the Desktop and the iOS device, follow these steps:
     
    1. Open Documents To Go Desktop on the computer. 
    2. Go to the Options menu (Windows) or the Device menu (Mac) and select “Remove Device” (click Yes). 
    3. Once the device is removed, close Documents To Go Desktop. 
    4. Open Documents To Go on the iOS device. 
    5. Go to Settings (on iPhone, Settings is under the More option), then select your computer name under “Desktops.”
    6. Tap the “Delete This Desktop” button.
    7. Once the desktop is removed, close Documents To Go on the device.
    8. Reopen Documents To Go on both your computer and your device.
    9. In Documents To Go Desktop on the computer, go to the Options menu (Windows) or the Device menu (Mac) and select “Add Device” (or it may automatically run the Add Device Wizard).
    10. Follow the steps in the Add Device Wizard to complete the pairing, then try to synchronize (make sure you are in the Desktop tab on your device).
       

If the above suggestions do not work, try the following:

  • Temporarily disable your firewall, antivirus software, or internet security software installed
  • Try the “Desktop Sync Options” From your device– Go to:  Docs to Go/Settings/Help/Desktop Sync Options.  There are 2 options to turn on/off.  Try to turn them on one at a time and then try again to reconnect.  So try one on, one off for each option and then try both on if neither of those work.
  • Ensure that Bonjour is enabled. Enable the Bonjour service (Windows only) by doing the following: Go to your Control Panel, choose “Administrative Tools”, choose “Services.” Right click on “Bonjour” and choose “Start”
  • Repair Bonjour.
    • Go to Start > Control Panel
    • Under “Programs”, select Uninstall A Program (or if the Control Panel is in “Classic View”, go to Programs And Features)
    • In the list that appears, select Bonjour
    • Click Repair and repair the installation
    • If you are using a Mac, you make sure you have the latest updates installed
  • You can also try to delete your desktop from the handheld once more, delete your Wi-Fi connection, and then recreate both:
    • Uninstall Documents To Go from ONLY the desktop
    • Delete your desktop from the device by going to Documents To Go > Settings > Tap the name of your desktop that you sync the device with > Tap Delete This Desktop > Tap Yes to confirm the deletion
    • Re-download and reinstall the desktop application from here
    • Go to the main screen and choose Settings > Wi-Fi
    • Delete your Wi-Fi connection from the list
    • Create a new Wi-Fi connection, select your connection and verify Wi-Fi is working on the phone, allowing you to browse the web.
    • Re-pair, then re-add your folder to the desktop and sync (click here for instructions on how to add a desktop)