I received an error message when trying to open a file in Docs To Go

You may receive various error messages for the following reasons:

1. The file type was created in an unsupported version of Microsoft Office such as MS Office 95 or older.
2. The file was created by a non-Microsoft program such as OpenOffice. Files created by non-Microsoft programs in Microsoft Office file formats (.doc or .xls) are not officially supported. This is because non-Microsoft programs create Word and Excel files differently than Microsoft Office does. This means that even though programs such as OpenOffice can create .DOC and .XLS files, they are not exactly the same as .DOC and .XLS files created by Microsoft Word or Excel. Therefore, such files are not always fully compatible with Documents To Go, which is why they are not supported.
3. The file was damaged or became corrupted.

Solution:

1. Open the file in Microsoft Office on your Windows or Mac OS computer.
2. Choose “Save as” from the menu.
3. Save the file in the newest possible version of Microsoft Office.
4. Reload the newly saved file to your iOS device.