Before unpairing and re-pairing

  1. If you have files saved in the My DocsToGo folder on your desktop or in the Desktop folder on your device, be sure to save them elsewhere before removing the pairing or you will lose them.
  2. If you have files that are ONLY on your iPhone or iPad and NOT on your desktop computer, you need to get them to the desktop computer before deleting the pairing because deleting the pairing will also delete the files.

To unpair and “re-pair” the Desktop and the iOS device, follow these steps:

  1. Open Documents To Go Desktop on the computer. 
  2. Go to the Options menu (Windows) or the Device menu (Mac) and select “Remove Device” (click Yes). 
  3. Once the device is removed, close Documents To Go Desktop. 
  4. Open Documents To Go on the iOS device. 
  5. Go to Settings (on iPhone, Settings is under the More option), then select your computer name under “Desktops.”
  6. Tap the “Delete This Desktop” button.
  7. Once the desktop is removed, close Documents To Go on the device.
  8. Reopen Documents To Go on both your computer and your device.
  9. In Documents To Go Desktop on the computer, go to the Options menu (Windows) or the Device menu (Mac) and select “Add Device” (or it may automatically run the Add Device Wizard).
  10. Follow the steps in the Add Device Wizard to complete the pairing, then try to synchronize (make sure you are in the Desktop tab on your device).