Docs To Go BlackBerry Help

Q. What file formats are supported by Documents To Go 2.0 for BlackBerry?

A. Standard Edition & Premium Edition

Word Processing:

• Word 97, 98, 2000, 2001, X, XP, 2003, 2004
• Word 2007, 2008, 2010

Presentation:

• PowerPoint 97, 98, 2000, 2001, X, XP, 2003, 2004
• PowerPoint 2007, 2008, 2010

Spreadsheet:

• Excel 97, 98, 2000, 2001, X, XP, 2003, 2004
• Excel 2007, 2008, 2010

Premium Only

Adobe PDF:

• RC4 and AES encrypted PDF files
• Faxes sent as PDF files via eFax.com, MyFax.com, RightFax.com & others

Password-protected:

• Word 97, 98, 2000, 2001, X, XP, 2003, 2004
• Word 2007, 2008, 2010
• Excel 97, 98, 2000, 2001, X, XP, 2003, 2004
• Excel 2007, 2008, 2010
• PowerPoint 2007, 2008, 2010

PDF

• Where can I find the user manual?
• I own a copy of Documents To Go on another platform/operating system. Can I transfer that license to BlackBerry?
• I purchased through DataViz, Inc. and I am receiving an error installing/re-installing or activating my Documents To Go on my BlackBerry.
• I purchased Documents To Go through the BlackBerry App World, how do I install and activate my product?
• Where can I find information about my Documents To Go that came preloaded on my BlackBerry 7 device or BlackBerry Playbook?
• I am receiving an error or having difficulty trying to pair Documents To Go on my BlackBerry with my computer.

Q. I own a copy of Documents To Go on another platform/operating system. Can I transfer that license to BlackBerry? Or from BlackBerry to another platform like iOS or Android?

A. Unfortunately, we cannot transfer the license to another operating system free of charge. If you want to use Documents To Go for the BlackBerry platform you would need to purchase a license through BlackBerry App World. Since it is not sold directly through DataViz, we are not able to offer a discount to our customers.

Q. I purchased through DataViz, Inc. and I am receiving an error installing/re-installing or activating my Documents To Go v. 2.0 on my BlackBerry.

A. Please follow these steps to install and activate Documents To Go on your BlackBerry if you are using BlackBerry OS 4.5-6.0

1) Uninstall Documents To Go from your BlackBerry.

To uninstall Documents To Go, follow the appropriate set of steps below.

BlackBerry OS 6.0:

1. Open the “Options” application on your BlackBerry
2. Select “Device”
3. Select “Application Management”
4. Make sure the filter is set to “All” at the top of the screen
5. Scroll down to highlight “Documents To Go” or any reference to Documents To Go (Word To Go, Sheet To Go, SlideShow To Go) then press the Menu key and select Delete (select Delete again to confirm).
6. If asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

BlackBerry OS 5.0:

1. Open the Options application on your BlackBerry (on some models, it is inside a “Settings” folder).
2. Select Applications, and make sure “Third Party” is selected at the top of the screen.
3. Scroll down to highlight Documents To Go, then press the Menu key and select Delete (select Delete again to confirm).
4. Select “Third Party” at the top of the screen and change it to “Add-on”.
5. Scroll down to highlight Documents To Go (if it is listed), then press the Menu key and select Delete (select Delete again to confirm).
6. Select “Add-on” at the top of the screen and change it to “Core”.
7. Scroll down to highlight Documents To Go (if it is listed), then press the Menu key and select Delete (select Delete again to confirm).
8. When asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

BlackBerry OS 4.5, 4.6, 4.7:

1. Open the Options application on your BlackBerry.
2. Select Advanced Options > Applications.
3. Scroll down to highlight Documents To Go, then press the Menu key and select Delete.
4. Select Delete again to confirm.
5. When asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

2) Install Documents To Go version 2.

3) After installing Documents To Go, activate the premium features:

1. Open the Word To Go application, hit Menu >> Activate Features
2. Enter your Registration number and Activation key that you received when purchasing from DataViz, Inc.

Q. I purchased Documents To Go through the BlackBerry App World, how do I install and activate my product?

A. When purchasing from the BlackBerry App World, you do not need to activate the product. The App World contains a preregistered build of the software.

If you are getting prompts to enter a registration number/activation key, please follow these steps below:

1) Uninstall Documents To Go from your BlackBerry. To uninstall Documents To Go, follow the appropriate set of steps below.

BlackBerry OS 6.0:

1. Open the “Options” application on your BlackBerry
2. Select “Device”
3. Select “Application Management”
4. Make sure the filter is set to “All” at the top of the screen
5. Scroll down to highlight “Documents To Go” or any reference to Documents To Go (Word To Go, Sheet To Go, SlideShow To Go) then press the Menu key and select Delete (select Delete again to confirm).
6. If asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

BlackBerry OS 5.0:

1. Open the Options application on your BlackBerry (on some models, it is inside a “Settings” folder).
2. Select Applications, and make sure “Third Party” is selected at the top of the screen.
3. Scroll down to highlight Documents To Go, then press the Menu key and select Delete (select Delete again to confirm).
4. Select the screen and change it to “Add-on”.
5. Scroll down to highlight “Third Party” at the top t Documents To Go (if it is listed), then press the Menu key and select Delete (select Delete again to confirm).
6. Select “Add-on” at the top of the screen and change it to “Core”.
7. Scroll down to highlight Documents To Go (if it is listed), then press the Menu key and select Delete (select Delete again to confirm).
8. When asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

BlackBerry OS 4.5, 4.6, 4.7:

1. Open the Options application on your BlackBerry.
2. Select Advanced Options > Applications.
3. Scroll down to highlight Documents To Go, then press the Menu key and select Delete.
4. Select Delete again to confirm.
5. When asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

2) Reboot and make sure you do not have anything related to Documents To Go under “Application Management” on your device. This would include Word To Go, Sheet To Go, SlideShow To Go.

3) Open the BlackBerry App World on your BlackBerry and go to the “My World” section

4) Search for or locate “Documents To Go.” You should be able to “Reinstall” by clicking on the app from there.

Q. Where can I find information about my Documents To Go that came preloaded on my BlackBerry 7 device or BlackBerry Playbook?

A. BlackBerry is the sole developer of Documents To Go that came preinstalled on your BlackBerry 7 device and BlackBerry Playbook.

For inquiries for Documents To Go for BlackBerry 7 or Playbook, please see the Documents To Go for BlackBerry 7 user guide or contact BlackBerry directly as this is not a DataViz product: http://us.blackberry.com/support/

Previous versions of Docs To Go that work on a BlackBerry OS 4.5- 6.0 phone should not be installed on the BlackBerry OS 7 device or Playbook. This includes versions of “Documents To Go Files” for desktop synchronization. Since Documents To Go for BlackBerry 7 and for the PlayBook is NOT a DataViz product, you cannot use the DataViz “Documents To Go Files” application to synchronize.