Docs To Go Android Help Center

Docs To Go Premium Edition was discontinued in March 2022. Email support ended June 30, 2022.

The free version Docs To Go Office Suite is still being distributed. For more details, click here.

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FAQ

If you are seeing ads all of a sudden, one reason could be that your Docs To Go Premium Key has been disabled or that it is not installed. This could happen as part of Android’s battery optimization feature that disables apps that aren’t used very often.  Here’s how to fix that.

In recent versions of the  Android OS, PDF files are no longer available for viewing. This will not be fixed as Docs To Go is no longer being updated.

If you already purchased Docs To Go Premium Edition or if you purchased premium features via an in-app purchase, you don’t need to pay again. You must install Premium from Google Play using the same Google Account/Gmail address that you used when originally purchased.  For more info click here.

Unfortunately, we cannot transfer the license to another operating system. If you want to use Docs To Go for the Android platform you would need to have purchased a license through the Google Play store before it was discontinued in March 2022.

 

Knowledge Base

Can’t find your issue? Unfortunately, email support for this app has ended June 30th, 2022. Please read through the topics above where most issues are answered.